Terms of Service
Last updated April 30, 2024
The Lost Ark Distilling Co. mobile message service (the "Service") is operated by Lost Ark Distilling Co. (“Lost Ark Distilling Co.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Lost Ark Distilling Co.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lost Ark Distilling Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lost Ark Distilling Co.. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18555951737 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lost Ark Distilling Co. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18555951737 or email Info@lostarkdistilling.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice below.
Privacy Policy
Last Updated: April 30, 2024
Lost Ark Distilling Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.lostarkdistilling.com] and our distillery located in Columbia, Maryland (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
1. Information We Collect
We collect information that you provide directly to us when you use our Services or interact with us. The types of information we may collect include:
Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase, sign up for our newsletter, participate in events, or otherwise communicate with us.
Usage Information: We may collect information about your usage of the Services, including your IP address, browser type, operating system, access times, and pages viewed.
Location Information: We may collect your precise location information if you permit us to do so through your device settings.
Other Information: We may collect other information that you voluntarily provide to us, such as product preferences, feedback, or inquiries.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
To provide, maintain, and improve our Services;
To process your transactions and fulfill your orders;
To communicate with you, including responding to your inquiries and sending you updates and promotional materials;
To personalize your experience and offer tailored content;
To detect, prevent, and address technical issues or fraud;
To comply with legal obligations; and
For any other purpose disclosed to you at the time of collection or with your consent.
3. Information Sharing
We may share your information in the following circumstances:
With our service providers who assist us in operating the Services and conducting our business;
With our affiliates and partners for marketing and promotional purposes, if you have opted in to such communications;
In response to legal process or a request from law enforcement or government authority;
To protect our rights, property, or safety or the rights, property, or safety of others; and
With your consent or at your direction.
4. Data Retention
We will retain your information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Choices
You may choose not to provide certain information, but this may limit your ability to access certain features of the Services.
You can opt out of receiving promotional emails by following the instructions provided in those emails. Please note that even if you opt out of receiving promotional emails, we may still send you transactional or administrative messages related to your account or transactions.
6. Security
We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Children's Privacy
The Services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from individuals under 21 years of age.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on the Services or by other appropriate means. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [info@lostarkdistilling.com].